What are the benefits of retaining clients?

What are the benefits of retaining clients?

Do you ever check the source of business of your current workload? If you do, you’ll notice many of the cases you are dealing with come from existing clients Also, they might come from referrals from your existing clients. In fact, you’re likely to find more than 60%...
How big is the hole in your bucket?

How big is the hole in your bucket?

Lawyers are great at being lawyers – but sometimes even the most basic concepts pass them by. If you want to retain existing clients you need to start thinking like a business person! Is this what happens in your law firm? When a case concludes, the fee is taken and...
Building a trusted brand… so far, so good, for SOPS

Building a trusted brand… so far, so good, for SOPS

About five years ago we concluded there was a space in the market for a solicitors’ organisation to present a caring approach to older people.  We also felt if we took the message to our older community that preparing for the future was good and sensible this would be...