Lawyers are great at being lawyers – but sometimes even the most basic concepts pass them by. If you want to retain existing clients you need to start thinking like a business person! Is this what happens in your law firm? When a case concludes, the fee is taken and...
About five years ago we concluded there was a space in the market for a solicitors’ organisation to present a caring approach to older people. We also felt if we took the message to our older community that preparing for the future was good and sensible this would be...
One of my clients recently sent me a request he’d received from Police Scotland. It asked him to provide an address for one of his clients. Interestingly, they pointed out the disclosure qualified as a GDPR exemption. The word “OFFICIAL” – BOLD, UPPERCASE and in...
There was a massive rush to get everything in place by the 25 May deadline last year when the General Data Protection Regulation and the latest Data Protection Act came into force. Before the deadline law firms took various positions from “this doesn’t apply to me”...
Since December 2018, Lawyers in England and Wales have faced the challenge of fee transparency. They’ve had to publish their fees for certain types of work on their website. These include, amongst other things, fees for residential conveyancing, wills and...
We’re delighted to welcome Rachel Tombs of Orion Legal Marketing to the Client Communications website. As a former lawyer, Rachel is well aware of the challenges facing law firms. In this article, Rachel gives us 7.5 (yes, you read that right – seven and a half!) tips...
Here’s your Pizza – would you like a free Will? I know this is just a little bit flippant, but it seems to me that everyone wants a slice of the Scottish Private Client market. Free Will with a Funeral Plan In recent weeks I’ve heard a story from...
From time to time we feature guest contributors and are delighted Simon Greig, Sales Director of LawWare accepted our invitation to write on the very topical subject of Making Tax Digital. In July 2018 HMRC detailed ambitious plans to overhaul the methods by which...
The fact that Co-op Legal Services chase Probate work in England and Executry work in Scotland is nothing new. What should we call this – coffin chasing? It happened to a friend of mine between the time of his mother’s death and the funeral. He received a phone call...
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